1. OUR PRIVACY STATEMENT
2. PERSONAL DATA THAT WE COLLECT FROM YOU
When you engage with us, you may provide personal data about yourself, such as your name, date of birth and contact details (e.g. your Email address and telephone number). If you consider booking a tour with us, or requesting any other form of service from us, you may also provide us with your payment information and various other necessary personal data (e.g. credit card information, passport number and visa information).
3. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data for the purposes set out below. We will keep your personal data for as long as it is necessary for us to comply with our legal obligations, to ensure that we provide an adequate service, and to support our business activities.
(a) Complying with our own legal obligations and supplying services you have requested and correspond with you in relation to their provision. If you do not provide us with your personal data, such as your name and contact details, we might not be able to offer our services to you.
(b) Fulfilling your and our legitimate interests. Where it is in both your and our benefit that we further process your personal data as part of our business administration, maintaining service quality, customer care, business management, risk assessment/management, security, and operation purposes.
If you wish, you may also provide us with your sensitive personal data, such as your allergies, disabilities and health condition, which are necessary to provide you with our services, cater to your needs or act in your interest. The provision of this type of personal data is entirely voluntary. If you do not consent to our processing of this type of personal data, we may be unable to provide you with certain services that you wish to receive.
(c) Improving our website and services. If we intend to use your personal data for marketing and other similar data processes or disclose your personal data to any third party for such purposes, we will usually inform you before collecting your personal data.
4. WHOM WE SHARE YOUR PERSONAL DATA WITH
We may share your personal data with third parties within the framework of the law where it is necessary.
(a) Service providers
We share your personal data with companies which provide services on our behalf, such as hotels, airlines, transportation companies and tour guides.
(b) Legal compliance and security
It may be necessary for us – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate. We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
(c) Strategic partners
Your personal data may be shared with, stored, and further processed by strategic partners that work with us to provide our services or help us market to customers. Your personal data will only be shared by us with these companies, in order to provide or improve our services and advertising. If necessary, consent will be requested from you.
Eurex strives to protect your personal data. We use the Secure Sockets Layer (SSL) protocol, which encrypts any personal data you send us through our website. However, data transmission over the internet is not 100% secure and we cannot guarantee the security of your personal data you transmit to us.
6. YOUR RIGHTS
You have the following rights regarding personal data you provided us with.
You are entitled to know what personal data we hold about you and how they are processed. You are also entitled to receive a copy of the personal data we hold about you.
You are entitled to request that we correct your personal data which is incorrect or incomplete. You are also entitled to request that we erase or stop processing your personal data where there is no longer a legal ground for us to hold it.
You are entitled to unsubscribe our newsletter or any other communications.
If you have previously agreed to Eurex sharing your personal data with third parties for marketing purposes, you may change your mind at any time by contacting us or the third party directly.
If you wish to exercise any of these rights, please contact us by Email. Please refer to the contact section below.
You may also have similar rights with our third-party partners and you should consult their privacy policies and/or contact them for further information (e.g. airlines with whom you have booked a flight).
Should you have any complaints in relation to how we use your personal data, please contact us by Email. Please refer to the contact section below.
We may propose links from our website to third-party websites. We advise you to read their privacy policies carefully. We do not control or cannot be liable for third parties' contents and privacy policies.